for Flawless Earth (flawlessearth.co.za)
At Flawless Earth, we strive to provide high-quality beauty products that meet your expectations. However, we understand that circumstances may arise where you need to return a product. This Returns Policy outlines your rights and the procedures to follow for returning items purchased from flawlessearth.co.za, in compliance with the South African Consumer Protection Act.
Consumer Rights
As a consumer, you have certain rights regarding returns and refunds under the South African Consumer Protection Act (CPA). These rights include:
1.1 Right to Return:
- You have the right to return a product within 7 days of receipt if:
- The product is defective or of poor quality
- The product does not meet the intended purpose or function
- The product does not match the description or sample shown
- The product was sold to you based on false or misleading information
- Please note that certain products, such as skincare items, may have specific hygiene and safety regulations, which may affect your ability to return them. We will provide detailed information about these exceptions in the specific product descriptions.
1.2 Right to Refund or Replacement:
If you return a product within the stipulated time frame and in accordance with the conditions outlined in this policy, you may be eligible for a refund or replacement.
Conditions for Return
To qualify for a return, the following conditions must be met:
2.1 Timeframe:
The product must be returned within 7 days from the date of receipt. After this period, returns may be accepted solely at our discretion.
2.2 Product Condition:
The product must be in its original condition and packaging, with all labels, tags, and seals intact. It should not show signs of use, damage, or tampering. Please ensure that the product is securely packaged to prevent any damage during transit.
2.3 Proof of Purchase:
You must provide proof of purchase, such as the original order number or receipt, when requesting a return.
Return Process
To initiate a return, please follow these steps:
3.1 Contact Our Customer Support:
Please contact our customer support team by email at admin@flawlessearth.co.za to request a return. Provide the necessary details, including your order number, the reason for the return, and any supporting evidence, such as photographs of the product defect or damage.
3.2 Return Authorization:
Once we receive your request, our customer support team will assess your eligibility for a return and provide you with a return authorization, if applicable. Please wait for our confirmation before proceeding with the return.
3.3 Return Shipment:
If your return is authorised, you will be responsible for arranging and covering the cost of the return shipment. We recommend using a trackable and insured shipping method to ensure the safe return of the product.
Evaluation and Resolution
Upon receiving the returned product, we will inspect it to verify compliance with the return conditions stated in this policy. If the return is approved, we will proceed with the appropriate resolution:
4.1 Refund:
If you are eligible for a refund, we will reimburse you through the original payment method used for the purchase. Please note that the refund amount may be adjusted based on any applicable deductions, such as shipping fees or discounts.
4.2 Replacement:
If you are eligible for a replacement, we will arrange for the delivery of a new, similar product to you, subject to availability.
Exceptions
The following circumstances may affect your eligibility for a return:
5.1 Change of Mind:
Returns due to a change of mind or personal preference will not be accepted under the South African Consumer Protection Act.
5.2 Damaged or Altered Products:
If the returned product is found to be damaged