Delivery Policy for Flawless Earth (flawlessearth.co.za)
At Flawless Earth, we strive to provide prompt and reliable delivery of our beauty products to your doorstep. This Delivery Policy outlines our procedures and estimated delivery times for orders placed on flawlessearth.co.za.
Order Processing Time
1.1 Order Confirmation: Once you place an order on our website, you will receive an order confirmation email acknowledging the details of your purchase. This email serves as confirmation that we have received your order.
1.2 Order Processing: Our team will process your order within 1-2 business days. During this time, we will carefully pack your items to ensure their safe and secure delivery.
Delivery Timeframes
2.1 Local & Metro Areas: For customers located in local and metro areas, we aim to deliver your order within 3-4 business days from the date of order processing. Please note that delivery times may vary depending on factors such as stock availability and courier schedules.
2.2 Outlying Areas: For customers residing in outlying areas, including rural or remote regions, we strive to deliver your order within 5-7 business days from the date of order processing. Please be aware that delivery times may be slightly longer due to logistical considerations.
Delivery Method
3.1 Courier Service: We utilise reliable courier services to ensure the safe and efficient delivery of your order. Our courier partners are experienced in handling beauty products and will take necessary precautions to protect the integrity of your items during transit.
3.2 Tracking Information: Once your order has been dispatched, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your delivery and estimate its expected arrival.
International Delivery
At present, we only offer delivery within South Africa. We do not provide international shipping services. For customers outside of South Africa, we apologize for any inconvenience caused.
Delivery Exceptions and Delays
6.1 Unforeseen Circumstances: Occasionally, unforeseen circumstances beyond our control may arise, causing delivery delays. These circumstances may include adverse weather conditions, public holidays, or disruptions in courier services. We appreciate your understanding in such situations and assure you that we will make every effort to minimize any inconvenience caused.
6.2 Communication: In the event of a significant delay or any issues with your delivery, our customer support team will promptly contact you via email or phone to provide updates and resolve any concerns.
Contact Us
If you have any questions or require further assistance regarding our delivery policy, please contact our customer support team by email at admin@flawlessearth.co.za. We are here to help and ensure that your shopping experience with us is seamless and enjoyable.
Note: Please be aware that the estimated delivery times provided in this policy are for general guidance and may vary depending on external factors. We strive to meet these timeframes, but we cannot guarantee delivery within the specified periods in all cases.